Besides successfully growing a user centered analysis and design organization from zero to 24 people, Luke has a vision of and enthusiasm for our field. He is very personable and is an excellent communicator, both verbal and written. He cares about and is proficient in helping others to succeed. He maintains a big picture perspective which helps others to focus on what is most important and to have fun. He is extremely intelligent and applies his working knowledge of our field quickly yet maintains excellent quality in his work.

Luke has a strong grasp of user centered design methodologies, true user experience, and usability practices and was excellent in communicating and translating those practices organizationally to other project partners and executives, creating awareness and fostering support for what was considered mostly new and foreign concepts in the analysis & design space. Luke is extremely effective at translating his knowledge in the field to create organizational recognition of UCD and UX paradigms.

Luke’s extraordinary work and dedication turned an 8 week assignment into a 3 year vision to build a usability center of excellence within the Home and Consumer Finance Group. Luke’s strong design skills, usability expertise and personal leadership make him a powerful force for organizational as well as UI design change.